Dr Mark Rouncefield
Senior Research Fellow
CSM 05 : System Dependability (Masters)
Mark's research interests revolve around Computer Supported Cooperative Work (CSCW), involving empirical studies of work, organisation, and human factors. His particular focus is on understanding the user experience of technology, and ways of investigating that experience, including the development of ethnography as a method for informing design and evaluation.
Overview of Activities
Mark's research covers various different aspects of the empirical study of work, organisation, human factors and interactive computer systems design. This work is strongly inter-disciplinary in nature and has led to extensive and continuing collaborations with colleagues in Sociology, Computing, Informatics and Management departments both in the UK and abroad. His empirical studies of work and technology have contributed to critical debates concerning the relationship between social and technical aspects of IT systems design and use. He is particularly associated with the development of ethnography as a method for informing design and evaluation. Mark has jointly written or edited four books and over 100 journal and conference papers. He has been a panelist at CSCW and ECSCW conferences and has organised workshops on Dependability in Healthcare Informatics; Ubiquitous Computing in Domestic Environments; Open Source Software Development; Inter-disciplinary Approaches to the Design of Dependable Computer Systems and Social Interaction and Mundane Technology. He has served on the programme committee of Chi, OzCHI, CSCW and ECSCW and on the editorial board of the International Journal of Organisational Transformation and Social Change (OTSC), Sociological Research Online and the Health Informatics Journal.
Mark Rouncefield is a Senior Research Fellow in the Department of Computing, Lancaster University and currently a Microsoft European Research Fellow. His qualifications include: BA (Soc St) (Exeter), MA (Ed) (Durham), MA (Soc) (Lancaster), Ph.D. (Soc) (Lancaster), PGCE, PGCIT, RSA, Salsa Level 1 (with merit) (Daniel James School of Dance). You can probably guess which qualification he is most proud of.. His current research projects include: Ethnography and Software Testing; CASIDE ( Cooperative Applications in SItuated Display Environments; Social Interaction and Mundane Technologies; Technologies of Leadership; and Mobile Phones as Props, Probes and Prototypes for Life Change. Previous projects included the DIRC and Equator interdisciplinary research collaborations. Current teaching involves the MA module System Dependabilty and the undergraduate module Computer Science Innovation - Grand Challenges.
This is a selection - a dozen - of papers that I like - in no particular order: 1. Graham, C, Cheverst, K, Fitton, D, and Rouncefield, M. (2005) " How Do You Turn a Duck Into A Soul Singer? Put It Into The Microwave Until Its Bill Withers": Some Social Features of a Simple Technology Proceedings of the Less Is More Conference, Cambridge, UK- this allowed me to do a presentation as a form of stand-up comedy. 2. Clarke, K, Hughes, J., Martin, D, Rouncefield, M., Sommerville, I, Hartswood, M, Procter, R., Slack, R. and Voss, A. (2003) Dependable Red Hot Action. In Dourish, P and Fitzpatrick, G. (Eds.) Proceedings of the European Conference on Computer Supported Cooperative Work, Helsiniki, September, 2003. Pp61-80 - an example of a straightforward ethnography and relatively old fashioned CSCW.. 3. Harper, R., Procter, R., Randall, D. And Rouncefield, M. (2001) 'Safety in Numbers: Calculation and Document Re-Use in Knowledge Work'. In Proceedings of the International Conference on Supporting Group Work, Boulder, Colorado, October, 2001. Pp242-251 - the only time the reviewers have given me straight '5s'.. 4. John Hughes, Mark Rouncefield and Peter Tolmie (2002)Representing Knowledge: Instances of Information Management -, - the British Journal of Sociology. Vol 53 No 2. pp 221-238 5. Jon O'Brien, John Hughes, Tom Rodden and Mark Rouncefield (1999) Bringing IT all back home: Interactive Systems and Domestic Environments - - in Transactions On Computer-Human Interaction. Volume 6, No. 3 (June 1999).. 6. Dave Martin and Mark Rouncefield (2003) 'Making the Organisation Come Alive': Talking Through and About the Technology in Remote Banking. Human-Computer Interaction, Vol 18, Nos 1-2 pp 111-148. - documents some of my ethnographic studies in banks. 7. Hartswood, M., Procter, R.N., Rouncefield, M., Slack, R. (2003). Making a Case in Medical Work: Implications for the Electronic Medical Record. - in Computer-Supported Cooperative Work (CSCW) Journal.Vol 12, Issue 3, pp241-266. - a JCSCW paper on some of our work in healthcare settings.. 8. Andy Crabtree, Terry Hemmings, Tom Rodden, Keith Cheverst, Karen Clarke, Guy Dewsbury, John Hughes And Mark Rouncefield (2003) Designing with Care: Adapting cultural probes to inform design in sensitive settings. In Proceedings of OzCHI 2003, New Directions in Interaction: - documents our use of 'cultural probes' and won the best paper award 9. Dave Martin, John Mariani, Mark Rouncefield (2004) Implementing an EPR Project: Everyday Features and Practicalities of NHS Project Work - in Proceedings of ISHIMR 2004. - best paper award - it documents some of our ethnographic work on an electronic patient records project. 10. Iszatt White, M., Kelly, S., Martin, D. and Rouncefield, M. (2005) Leadership Refrains: Patterns of Leadership. Leadership, 1(2) - a paper that takes Alexander's work on patterns and applies it to leadership as a design problem.. 11. Guy Dewsbury, Karen Clarke, John Hughes, Dave Randall and Mark Rouncefield, (2004) The Antisocial Model of Disability, Disability and Society, Volume 19, Number 2, March 2004. pp 145-158, Taylor & Francis Ltd, ISSN 0968-7599 - this paper critiques the dominant paradigm in disability studies - from the standpoint of our ethnographic studies in homes.. 12. Mark Rouncefield, John Hughes, Tom Rodden, Steven Viller.(1994) Working with constant interruption: CSCW and the small office. - in The Information Society Volume 11, pp173-188. - my first paper, and although I'd write it differently now it began a fascination with unpacking the details of technology and social interaction..