Project Start Date: 1st October 2003
Project End Date: 31st September 2004
Original Project Proposal: CASCO_Case_for_Support.pdf
Final Report: CASCO_finalReport.pdf
The CASCO project investigated the provision of context-aware/ubiquitous computing technologies to support CSCW (Computer Supported Cooperative Work) type applications. It did achieved this through the deployment and evaluation of two systems, namely Hermes and SPAM.
One of our goals for developing and deploying the Hermes door display system within the main computing building at Lancaster University was to explore whether some of the traditional methods for sharing personal information, e.g. sticking a post-it note outside ones office door, could be achieved with a digital equivalent that might present different (and enhanced) affordances and encourage or encompass different patterns of use, e.g. remote interaction.
The first Hermes door display was installed outside one of the offices in the computing department in March 2002. Since that point a number of modifications were made to the systems functionality and the number of deployments. These changes are described in the following document: hermes_changelog.pdf
The Hermes system effectively supports 3 categories of user: Owner, Visitor and Administrator. The final functionalaity supported by Hermes for these 3 different classes of user is described in the following document: hermes_finalfunct.pdf
In conjunction with the Equator Digital Care project, the SPAM system has been developed to support cooperation between staff working at two associated sites (both residential care facilities) located in Carlisle , a small city in the North of England. The requirements for SPAM were obtained through ethnographic study, informational probes and design workshops with the staff (care workers). The overall response to the idea of a messaging system was extremely positive. In particular, such a system was viewed as another, alternative, tool for communication capable of supporting staff in their everyday work and interaction with residents. This, then, became the rationale for the construction, testing and deployment of the SPAM system.
Publicity: Work on the SPAM system has received publicity including the Lancaster univeristy Community Prize Award (Press Release) and an article entitled "Smart computer thinking helps Trust with its texting" in the Lancaster Guardian (11th July 2003)
Workshop (peer reviewed):
• Cheverst, K., D. Fitton, A. Dix and M. Rouncefield. “Exploring Situated Interaction with Ubiquitous Office Door Displays”. Proc. of the Workshop on ‘Situated Interaction' at CSCW '02, New Orleans , November 2002.
• Cheverst, K., Fitton, D and Rouncefield, M. (2004) 'HEAT & SPAM: SMS messaging and community care. In Proceedings of HEAT 2004. The Home and Electronic Assistive Technology. York March 2004. pp 61-68.
• Fitton, D., Cheverst, K., Rouncefield, M., Dix, A., Probing Technology with Technology Probes. Equator – Record and Reuse Workshop, London , February 2004.
• Fitton, D., Cheverst, K., Finney, J., Dix, A., Supporting Interaction with Office Door Displays. Workshop on Multi-User and Ubiquitous User Interfaces (MU3I) at IUI/CADUI, Madeira , January 2004
Book chapters…
• Cheverst, K., D. Fitton, and A. Dix. “Exploring the Evolution of Office Door Displays”, in: Public and Situated Displays: Social and Interactional aspects of shared display technologies . K. O'Hara, M. Perry, et al (Eds). Chapter 6, pp. 141-169, Kluwer. ISBN 1-4020-1677-8. 2003.
• K. Cheverst, D. Fitton and M. Rouncefield ‘Working Text: Texting Work' in , The Inside Text: Social, Cultural and Design Perspectives on SMS, Richard Harper , Leysia Palen and Alex Taylor (Eds) (in press), Kluwer , Netherlands .
• Cheverst, K., D. Fitton and M. Rouncefield “Investigating the use of Remote Messaging in Community Care”, in: Inside Text: social perspectives on SMS in the mobile age . R. Harper (Ed) (in press), Springer-Verlag, London Ltd.
• A. Dix, J. Finlay, G. Abowd and R. Beale Human-Computer Interaction, second edition , 2 nd Edition: Prentice Hall, 2003.
International Conference papers
• Cheverst, K., K. Clarke, G. Dewsbury, T. Hemmings, and M. Rouncefield. “When Geography Matters - Location Awareness and Community Care”, in Proc. of 3rd Wireless World Conference : The Social Shaping of Mobile Futures, Richard Harper (ed), pp. 69-83. Digital World Research Centre, University of Surrey , July 2002.
• Cheverst, K., Dix, A., Fitton, D., Friday, A. and Rouncefield, M. “Exploring the Utility of Remote Messaging and Situated Office Door Displays”, in Proc. of the fifth ACM International Symposium on Human Computer Interaction with Mobile Devices and Services (MobileHCI ‘03) , Udine, Italy, Lecture Notes in Computer Science, Springer-Verlag, pp. 336-341, September 2003.
• D. Fitton and Cheverst K., “Experiences Managing and Maintaining a Collection of Interactive Office Door Displays”, in proc. of 1st European Symposium on Ambient Intelligence (EUSAI'03) , Eindhoven, Netherlands, Lecture Notes in Computer Science, Springer-Verlag, pp. 394-410, November 2003.
• Cheverst, K., K. Clarke, D. Fitton, M. Rouncefield, A. Crabtree and T. Hemmings “SPAM on the Menu: the practical use of remote messaging in community care.”, in Proc. of second ACM International Conference on Universal Usability (CUU'2003) , ACM, Vancouver, Canada, ISBN: 1-58113-701-X, pp. 23-29, November 10-11, 2003 .
• Cheverst, K. Dix, A., Fitton, D. and Rouncefield, M. (2003) “'Out To Lunch': Exploring the Sharing of Personal Context through Office Door Displays”, i n Proc. of International Conference of the Australian Computer-Human Interaction Special Interest Group (OzCHI'03) , pp. 74-83, ISBN 1-8649-9738-9. November 2003.
• Cheverst, K., Fitton, D., Rouncefield, M. & Graham, C. (2004). 'Smart Mobs' and Technology Probes: Evaluating Texting at Work . Accepted, ECITE 2004.
• Graham, C., Cheverst, K., Howard, S., Kjeldskov, J. & Vetere, F. (2004). Trust in mobile guide design: exploiting interaction paradigms ., i n Proc. of International Conference of the Australian Computer-Human Interaction Special Interest Group (OzCHI'04) . November 2004..