Table of Contents
Intranet Legacies
Intranets at work
The Admissions Office
Three main operations- ‘2 weeks of hysteria’
Everyday work - checking
Next::
Senior Admissions Officer
Next: - looking at forms - have come back in bundles from depts (computing)
Making routine work ‘routine’:’routinising’ the unusual.
Next:
Admissions in the Departments:
Using the GQL system:
Manual System
Routine, Contingencies and Teamwork
Local Knowledge
Intranets & Legacy: Training Issues
Intranets & Legacy Issues: Paperwork & Computerwork
1. the emphasis on paper closely linked to the need for an audit trail and to questions of accountability
System Legacies: Using the Technology:
Procedural legacies
Which aspects of legacy system use must be retained, as they are, in new processes with new systems?
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Author: Mark Rouncefield
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