Rod Watson
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Andy Crabtree
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Alan Dix
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Invited talks:
Rod Watson, in his fascinating keynote talk about ethnomethodology and the shapes of advice, argued that there is no such thing as advice in general; studies of advice giving should not start with a general notion of advice but look for specific examples of it in ordinary talk.
Andy Crabtree looked at the work of a help desk, drawing attention to ways in which people very often initiate interaction by providing vague descriptions of the things they seek advice for and that these descriptions need to articulated and translated by help desk staff. Andy suggested that how staff do this articulation and translation work is of primary interest. slides
Alan Dix spoke about accidents of information, the ways in which documents, books, lists etc become observably arranged as a part of ordinary work. The ways in which information can be observed play an important role in working meaningfully with information. slides
Papers given were:
Dave England
"Integrating Best-Practice and Evidence-Based Decision Support for Breast Cancer Care"
Paul Marrow
"An Industrial Perspective on Future ICT in Hospitals"
slides paper
Maggie Mort and Andrew Smith
"Informatising Medicine? Views From Clinical Practice"
slides
John Rooksby
"What Can an Ethnography of Information Giving by Telephone Tell Us When Designing a Website?"
slides paper
Sangeeta Sharma
"Sharing Incident Reports in Anaesthesia"
slides paper
Roger Slack
"Practical Reasoning and Accountable Action. Calls to a Poisons Database"
paper
The organisers were:
Karen Clarke (Lancaster University)
Prof Alan Dix (Lancaster University)
Dr David Martin (Lancaster University)
Prof Rob Procter (Manchester University)
Dr Mark Rouncefield (Lancaster University)
Dr John Rooksby (Lancaster University)
Dr Roger Slack (Edinburgh University)
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