This was the bibliography from Magnus Ramage's MSc dissertation, but may be useful in other ways.
James Bair (1992). "Methods for Success with new workflow systems". Proc. Groupware 92 (San Jose, Calif., Aug. 1992). San Mateo, Calif.: Morgan-Kaufmann.
Mairtin Brady, "Planning for workflow management: analysing and re-engineering business processes in the insurance industry". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.189-194.
R.J. Carson (1992). "Developing an integrated customer service application". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.371-373.
Peter Cattermole (1994). "Workflow at [BigBank] Financial Services". Unpublished paper.
Giorgio DeMichelis and Maria Grasso (1993). "Routines and Conversations". Structured Programming 14: 110-118.
David Dobson (1993). "Go with the Flow". Which Computer, September 1993, pp. 59-62.
The Economist (1993). "The wonders of workflow". The Economist, 11/12/93.
Marc Fresko (1992). "How to identify imaging opportunities". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.285-289.
Candice Goodman (1994). "Will you go with the flow?". Computer Weekly, 4/8/94, p.20-1.
Keith Hales and Mandy Lavery (1991). "Workflow management software: the business opportunity". London: Ovum Consultants.
Chris Hallett (1992). "Improving Customer Service with workflo automation at Abbey National". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.405-409.
Meichun Hsu and Mike Howard, "Work-flow and Legacy Systems". Byte, July 1994, pp.109-116.
Andrew Jones (1992). "Image and workflow automation for improved change control and cycle compression". Proc. OIS Document Management 92 (London, 1992), London: Meckler.
Stef Joosten, Gaston Aussems, Matthijs Duitshof, Richard Huffmeijer, Erik Mulder (1994). WA-12: an Empirical Study about the Practice of Workflow Management, University of Twente, the Netherlands, July 1994.
Mandy Lavery (1992). "A survey of workflow management software". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.398-404.
E. Lindholm (1992). "Building workflow bridges", Datamation, 38(12), pp.99-100
E. Lindholm (1994). "Workflow through Notes", Datamation, 40(3), p.60
Peter Lopes (1993). "Fine-Tuning Reengineering with Workflow Automation: Blueprint and Tool". Industrial Engineering, Aug. 1993, pp. 51-53.
Ronni Marshak (1992). "Requirements for Workflow: What should we expect from the vendors?". Office Computing Report, 15(3): 3-8.
Ronni Marshak (1992). "Requirements for Workflow Products", in Proceedings of Groupware 92, San Mateo, California: Morgan-Kaufmann, pp. 281-5.
Thornton May (1994). "Know your work-flow tools". Byte, July 1994, pp.103-108.
T. McCusker (1993). "Workflow takes on the enterprise". Datamation 39(23), p.88
Raul Medina-Mora, Terry Winograd, Rodrigo Flores & Fernando Flores, "The Action Workflow Approach to Workflow Management Technology", Proc. of CSCW 92 (ACM Conference on Computer-Supported Cooperative Work, Oct 1992, Toronto), pp. 281-288.
Ovum Ltd (1992). "Introducing Workflow". Software World 23(3), p.13
Ann Palermo and Scott McCready (1992). "Workflow Software: A Primer". Proc. Groupware 92 (San Jose, Calif., Aug. 1992). San Mateo, Calif.: Morgan-Kaufmann, pp.155-159.
Alan Radding (1994). "Stopping the bottleneck with workflow analysis". InfoWorld, 31/1/94.
Paula Rooney (1993). "Ad agency gets creative with workflow technology". PC Week, 20/9/93.
K. Ryan (1993). "Notes adds workflow", Datamation, 39(11), p.92
S. Sarin, K. Abbott & D.McCarthy, "A Process Model and System for Supporting Collaborative Work", Proc. COOCS 91 (ACM-SIGOIS Conference on Organizational Computing Systems), Nov. 1991, pp.213-224.
Seybold (1993). "XSoft offer Workflow Management Software". Seybold Report on Publishing Systems, 22(12), March 1993.
F.G. Shaftoe (1992). "Introducing image processing and workflow management at TSB: a radical approach". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.290-294.
Chris Staiti (1993). "Make Workflow Changes On The Fly". Datamation, 1 October 1993.
K. Strehlo (1994). "A Standard for Workflow", Datamation, 40(1), p.7
Martin Waldron (1992). "Achieving Quality Management through document control". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.322-329. Scott Wallace (1994). "Working Smarter". Byte, July 1994, p.101.
Russ Whales (1992). "From workflow automation to full case handling". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.410-11.
Tom White and Layna Fischer (eds.) (1994). New Tools for New Times: The Workflow Paradigm. Alameda, Calif.: Future Strategies. Workflow Management Coalition (1994a). From the Workflow Reference Model. Source: Speech by Nick Kingsbury at Groupware Europe 94.
Workflow Management Coalition (1994b). Information Pack. Grenoble, France. July 1994.
P.W.G. Bots (1994). "Validity in dynamic modelling: a BPR case-study in public administration". Proc. TIMS XXXII (Anchorage, Alaska, June 1994).
Burke, G and Peppard, J (eds) (1995). "Examining Business Process Reengineering". Kogan-Page.
John Byrne (1993). "The horizontal corporation". Business Week, 20/12/93.
CCTA (1994). BPR in the Public Sector: An overview of business process re- engineering. London: HMSO.
James Champy (1994). "Time to re-engineer the manager". Financial Times, 14/1/94, p.17.
Thomas Davenport and James Short (1990). "The New Industrial Engineering: Information Technology and Business Process Redesign". Sloan Management Review, Summer 1990.
Davenport, Thomas & Stoddard, Donna (1994). "Reengineering: Business Change of Mythic Proportions?". MIS Quarterly, June 1994, pp. 121-127.
The Economist (1990). "Re-engineering Europe". The Economist 28/2/94, pp.67-8.
Grint, Keith (1994). "Reengineering History: Social Resonances and Business Process Reengineering". Organization 1(1): 179-201.
Michael Hammer (1990). "Reengineering Work: Don't Automate, Obliterate". Harvard Business Review, July-August 1990.
Michael Hammer and James Champy (1994). Reengineering the Corporation: A Manifesto for Business Revolution (updated paperback edition). New York: HarperBusiness.
Nick Jackson (1993). "A toolkit for survival". Manufacturing Breakthrough, Nov/Dec 1993.
Jones, Matthew (1994). "Don't Emancipate, Exaggerate: Rhetoric, Reality and Reengineering". In R. Baskerville et al. (eds), "Transforming Organizations with Information Technology", North-Holland: Elsevier.
Eddie Obeng and Stuart Crainer (1994). Making Re-engineering happen. London: Pitman Publishing.
A.L. Scherr (1992). "A new approach to business processes". IBM System Journal 32(1): 80-98.
J.W. vanMeel (1994). "Is experimental design difficult? Evaluation of the use of regression metamodels in a simulation case stud within the Amsterdam Municipal Police Force". Proc. TIMS XXXII (Anchorage, Alaska, June 1994).
J.W. vanMeel (1994). "Business Reengineering for Crime Fighters: an outline of an integrated design approach". Proc. TIMS XXXII (Anchorage, Alaska, June 1994).
A. Verbraeck (1994). "Animating Business Processes: Insight eases Change". Proc. TIMS XXXII (Anchorage, Alaska, June 1994).
Stafford Beer (1972). Brain of the Firm: the managerial cybernetics of organisation. London: Allen Lane.
Stafford Beer (1975). "Fanfare for Effective Freedom: Cybernetic Praxis in Government", in Stafford Beer (1975), Platform for Change, London: John Wiley & Sons, pp. 423-451.
Robert Boguslaw (1965). The New Utopians: A Study of System Design and Social Change. Englewood Cliffs, NJ: Prentice-Hall.
W. Edwards Deming (1982). Out of the Crisis. Cambridge: Cambridge University Press.
Geert Hofstede (1991). Cultures and Organisations: software of the mind. London: McGraw-Hill.
H.K. Klein and Philip Kraft (1994). "Social Control and Social Contract in NetWORKing: Total Quality Management and the control of work in the United States". CSCW 2:89-108.
Henry Mintzberg (1979). The Structuring of Organizations. Englewood Cliffs, New Jersey: Prentice-Hall.
Tom Peters (1992). Liberation Management: Necessary Disorganisation for the Nanosecond Nineties. London: Macmillan.
Tom Peters and Robert Waterman (1982). In Search of Excellence. New York: Harper and Row.
D.S. Pugh, D.J. Hickson and C.R. Hinings (1969). "An Empirical Taxonomy of Structures of Work Organisations". Administrative Science Quarterly, 14:115-126.
D.S. Pugh and D.J. Hickson (1989). Writers on Organizations (fourth edition). London: Penguin.
Liam Bannon (1993). "Use, Design and Evaluation: Steps towards an Integration". In Proc. of the Interdisciplinary Workshop on Design of CSCW and Groupware Systems, Schaerding, Austria.
Andrew Clement (1994). "Computing at Work: Empowering Action by 'Low-Level' Users". Communications of the ACM, 37(1): 52-63.
Andrew Clement and C. Gotlieb (1987). "Evolution of an organisational interface: the new business department of a large insurance firm". ACM Transactions on Office Information Systems, 5(4): 328-339.
Pelle Ehn (1989). Work-oriented design of computer artifacts: 2nd edition. Stockholm: Arbetslivscentrum.
Clarence Ellis and Gary Nutt (1980). "Office Information Systems and Computer Science". ACM Computing Surveys, 12(1): 27-57.
Elihu Gerson and Susan Leigh Star (1986). "Analyzing due process in the workflow". ACM Transactions on Office Information Systems, 4(3): 257-270.
Jonathon Grudin (1993). "Interface". Communications of the ACM, 36(4): 112-119.
Carl Hewitt (1986). "Offices are Open Systems". ACM Transactions on Office Information Systems, 4(3): 271-287.
Edwin Hutchins and Tove Klausen (1990). "Distributed Cognition in an Airline Cockpit", in D. Middleton and Y. Engestrm (eds.) (1990), Communication and Cognition at Work, Cambridge: Cambridge University Press.
Edwin Hutchins (1991). "Organizing work by adaptation". Organizational Science 2(1): 14-39.
Marina Jirotka, Nigel Gilbert and Paul Luff (1992). "On the Social Organisations on Organisations". CSCW 1:95-118. David Kirkpatrick (1993). "Groupware goes boom". Fortune, 27/12/93.
Bruno Latour (1992). "The missing masses: sociology of a few mundane artefacts", in W.E.Bijker & J.Law (eds) (1992), Shaping technology / building society: studies in sociotechnical change, Cambridge, Massachussets: MIT Press.
John Law (ed.) (1991), A Sociology of Monsters: Essays on Power, Technology and Domination, London: Routledge, pp. 26-56.
Thomas Malone (1983). "How do people organise their desks? Implications for the design of office information systems". ACM Transactions on Office Information Systems, 1(1):99-112.
Yvonne Rogers and Judi Ellis (1994). "Distributed Cognition: an alternative framework for analysing and explaining collaborative working". To appear in Journal of Information Technology.
Yvonne Rogers (1993). "Coordinating Computer-Mediated Work". CSCW 1:295-315.
Yvonne Rogers (1994). "Exploring obstacles: integrating CSCW in evolving organisations". Proceedings of CSCW 94 (ACM conference on Computer-Supported Cooperative Work, North Carolina, Oct 1994).
Lucy Suchman (1983). "Office Procedure as Practical Action: Models of Work and System Design". ACM Transactions on Office Information Systems, 1(4): 320-328.
Lucy Suchman (1987). Plans and situated actions: the problem of human-machine communication. Cambridge: Cambridge University Press.
Lucy Suchman (1994). "Do Categories Have Politics?: The language/action perspective reconsidered". CSCW 2:177-190.
Terry Winograd (1994). "Categories, Disciplines, and Social Coordination". CSCW 2:191-7.
Terry Winograd and Fernando Flores (1986). Understanding Computers and Cognition. Norwood, New Jersey: Ablex.
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