Ackerman, Mark (1994). "Augmenting the Organizational Memory: A Field Study of Answer Garden". Proceedings of CSCW 94 , pp.243-252.
Andersen, Hans (1994). "The Construction Note". COMIC working paper Riso-3-16.
Avison, David (1995). "Divided by a Common Language?". Article in Oasis, IFIP WG 8.2 journal, 29(1), March 1995.
Avison, David and A. Trevor Wood-Harper (1990). Multiview: An Exploration in Information Systems Development. Oxford: Blackwell Scientific Publications.
Bannon, Liam (1991). "From Human Factors to Human Actors: The Role of Psychology and HCI Studies in System Design". In Joan Greenbaum and Morten Kyng (eds), Design at Work. Hillsdale, New Jersey: Lawrence Erlbaum, pp.25-44.
Beck, E.E. & V. Bellotti (1993). "Informed opportunism as strategy: supporting coordination in distributed collaborative writing", in Proceedings of ECSCW '93, pp. 233-248.
Beer, Stafford (1974). Designing Freedom. London: John Wiley & Sons.
Beer, Stafford (1981). Brain of the Firm (2nd ed.). Chichester: John Wiley.
Bellotti, V. & A. Sellen (1993). "Design for privacy in ubiquitous computing environments", in Proceedings of ECSCW '93, pp. 77-92.
Bentley, Richard, Tom Rodden, Peter Sawyer, Ian Sommerville, John Hughes, David Randall and Dan Shapiro (1992). "Ethnographically-Informed Systems Design for Air Traffic Control". In Proceedings of CSCW '92, pp.123-129.
Bewley, William, Teresa Roberts, David Schroit and William Verplank (1983). "Human Factors Testing in the Design of Xerox's 8010 'Star' Office Workstation". In Proceedings of CHI 83. Reprinted in J.Preece and L.Keller (eds) (1990), Human-Computer Interaction. Hemel Hempstead: Prentice-Hall.
Bjorn-Andersen, Niels (1984). "Challenge to Certainty". In Th. Bemelmans (ed), Beyond Productivity, Amsterdam: North-Holland, pp.1-8.
Blackler, Frank and Colin Brown (1985). Current British Practice in the Evaluation of new Information Technologies. Department of Behaviour in Organisations, Lancaster University, July 1985.
Blomberg, Jeanette (1986). "The Variable Impact of Computer Technologies on the Organization of Work Activities". Proceedings of CSCW 86 (Austin, Texas), pp.35-42.
Bodker, Susanne and Kaj Gronbaek (1991). "Design in Action: From Prototyping by Demonstration to Cooperative Prototyping". In Joan Greenbaum and Morten Kyng (eds), Design at Work. Hillsdale, New Jersey: Lawrence Erlbaum.
Brooks, Fred (1975). The Mythical Man-Month. Reading, Massachussets: Addison-Wesley.
Burrell, Gibson and Gareth Morgan (1979). Sociological Paradigms and Organisational Analysis. London: Heinemann.
Card, Stuart, Thomas Moran and Allen Newell (1983). The Psychology of Human-Computer Interaction. Hillsdale, New Jersey: Lawrence Erlbaum.
Checkland, Peter (1981). Systems Thinking, Systems Practice. Chichester: John Wiley
Checkland, Peter (1984). "Systems Thinking and Information Systems". In Th. Bemelmans (ed), Beyond Productivity, Amsterdam: North-Holland, pp.9-21.
Checkland, Peter (1990). "Information Systems and Systems Thinking: Time to Unite?". In Peter Checkland and Jim Scholes (op.cit.)
Checkland, Peter and Jim Scholes (1990). Soft Systems Methodology in Action. Chichester: John Wiley.
Clement, Andrew (1994). "Computing at Work: Empowering Action by 'Low-Level' Users". Communications of the ACM, 37(1): 52-63.
Conklin, Jeff (1993). "Capturing Organizational Memory". In Ron Baecker (ed.) (1993), Readings in Groupware and Computer-Supported Cooperative Work. San Mateo: Morgan-Kaufmann, pp.561-565.
Crellin, Jonathon, Thomas Horn and Jenny Preece (1990). "Evaluating Evaluation: A Case Study of the use of novel and conventional evaluation techniques in a small company". In Proceedings of INTERACT 90. Elsevier Science Publishers.
Cullen, J., J.Kelleher and E.Stern (1993). "Evaluation in DELTA". Journal of Computer Assisted Learning 9:115-126.
Diaper, Dan (1989). Task Analysis for Human-Computer Interaction. Chichester: Ellis Horwood.
Dix, Alan, Janet Finlay, Gregory Abowd and Russell Beale (1993). Human-Computer Interaction. Hemel Hempstead: Prentice-Hall.
Farbey, Barbara, David Targett and Frank Land (1994). "A Taxonomy of Evaluation Methods". In A. Brown and D. Remenyi (eds), Proceedings of the 1st European Conference on IT Investment (Henley on Thames, Sept. 1994). Birmingham: Operational Research Society.
Farbey, Barbara (1995). "Barking up the wrong tree". In Barbara Farbey, David Targett and Frank Land (eds), Hard Money - Soft Outcomes: Evaluating and Managing the IT Investment. Henley on Thames: Alfred Waller.
Feyerberand, Paul (1975). Against Method. London: NLB.
Flood, Robert L. and Michael C. Jackson (eds) (1991). Critical systems thinking: directed readings.
Gadamer, Hans-Georg (1975). Truth and Method. London: Sheed and Ward.
Gilbert, DR, E Hartman, JJ Mauriel and RE Freeman (1988). A Logic for Strategy. Cambridge, Massachusetts: Ballinger. Cited by Serafeimidis and Smithson (op.cit.).
Goldberg, Yaron, Marilyn Safran and Ehud Shapiro (1992). "Active Mail - A Framework for Implementing Groupware". In Proceedings of CSCW '92, pp.75-83.
Goodman, George and Mark Abel (1986). "Collaboration Research in SCL". Proceedings of CSCW 86 (Austin, Texas), pp.246-251.
Gould, JD, SJ Boies, S Levy, JT Richards and J Schoonard (1987). "The 1984 Olympic Messaging System: a test of behavioural principle of system design". Communications of the ACM, 30(9): 758-69.
Greenbaum, Joan and Morten Kyng. Design at Work. Hillsdale, New Jersey: Lawrence Erlbaum.
Grudin, Jonathon (1988). "Why CSCW Applications Fail: Problems in the Design and Evaluation of Organisational Interfaces". In Proceedings of CSCW 88 (Portland, Oregon), pp.85-93.
Grudin, Jonathon (1990). "The Computer Reaches Out: The Historical Continuity of Interface Design". Proceedings of CHI 90, pp.261-268.
Guba, Egon and Yvonna Lincoln (1989). Fourth Generation Evaluation. Newbury Park, California: Sage.
Guy, Ken, Paul Quintas, Michael Hobday, Luke Georghiou, Hugh Cameron and Tim Ray (1991). Evaluation of the Alvey Programme for Advanced Information Technology. London: HMSO.
Haake, Jorg and Brian Wilson (1992). "Supporting Collaborative Writing of Hyperdocuments in SEPIA". In Proceedings of CSCW '92, pp.138-146.
Hammer, Michael and James Champy (1993). Reengineering the Corporation: A Manifesto for Business Revolution. London: Nicholas Brearly.
Harper, Richard, John Hughes and Dan Shapiro (1991). "Harmonious Working and CSCW: Computer technology and air traffic control". In John Bowers and Steve Benford (eds) (1991), Studies in Computer Supported Cooperative Work: Theory, Practice and Design, Amsterdam: North Holland, pp.225-234. (Edited Proceedings of EC-CSCW 89.)
Harper, Richard (1992). "Looking at Ourselves: An Examination of the Social Organisation of Two Research Laboratories". Proceedings of CSCW 92 (Toronto), pp.330-337.
Harrison, Michael and Harold Thimbleby (eds) (1990). Formal Methods in Human-Computer Interaction. Cambridge: Cambridge University Press.
Heritage, John (1984). Garfinkel and Ethnomethodology. Oxford: Polity Press.
Holyer, Andy (1993). Methods for Evaluating User Interfaces. CSRP 301, School of Cognitive and Computing Sciences, University of Sussex.
House, Ernest (1980). Evaluating with Validity. Beverley Hills: Sage.
Hughes, J., V. King, T. Rodden & H. Andersen (1994). "Moving out from the control room: ethnography in system design", in Proceedings of CSCW '94, pp. 429-439.
Hutchins, Edwin (1995). Cognition in the Wild. Cambridge, MA: MIT Press.
Ishii, Hiroshi, Kazuho Arita and Takashi Yagi (1993). "Beyond Videophones: Team Workstation-2 for Narrowband ISDN". In Proceedings of ECSCW '93, pp.325-340.
Jurison, Jaak (1994). "Measurement and evaluation of IT benefits: A stakeholder-based approach". In A. Brown and D. Remenyi (eds), Proceedings of the 1st European Conference on IT Investment (Henley on Thames, Sept. 1994). Birmingham: Operational Research Society.
Kuuti, Kari and Tuula Arvonen (1992). "Identifiying Potential CSCW Applications by Means of Activity Theory: A Case Example". In Proceedings of CSCW '92, pp.233-240.
Latour, Bruno (1993). We have never been modern. Hemel Hempstead: Harvester Wheatsheaf. Translated from French by Catherine Porter.
Luff, P., C. Heath & D. Greatbatch (1992). "Tasks-in-interaction: paper and screen based documentation in collaborative activity" in Proceedings of CSCW '92, pp.163-170.
Mills, C Wright (1959). The Sociological Imagination. Oxford: Oxford University Press.
Mingers, John (1992). "Technical, practical and critical OR - past, present and future?". In Mats Alvesson and Hugh Willmott (eds), Critical management studies. London: Sage.
Morgan, Gareth (1983). Beyond method: strategies for social research. Beverly Hills, California: Sage Publications.
Nielsen, Jakob (1993). Usability Engineering. London: Academic Press.
Olson, Gary and Judith Olson (1991). "User-Centered Design of Collaboration Technology". Journal of Organisational Computing 1(1):61-83
Orlikowski, Wanda and Debra Gash (1994). "Technological Frames: Making Sense of Information Technology in Organizations". ACM Transactions on Information Systems 12(2):174-207 (April 1994).
Patton, Michael Quinn (1980). Qualiatative Evaluation Methods. Beverley Hills: Sage.
Patton, Michael Quinn (1981). Creative Evaluation. Beverley Hills: Sage.
Plowman, Lydia, Yvonne Rogers and Magnus Ramage (1995). "What Are Workplace Studies For?". Proceedings of ECSCW 95 (Stockholm, September 1995), pp.309-324.
Preece, Jenny and Laurie Keller (eds) (1990). Human-Computer Interaction. Hemel Hempstead: Prentice-Hall.
Preece, Jenny, Yvonne Rogers, Helen Sharp, David Benyon, Simon Holland and Tom Carey (1994). Human-Computer Interaction. Wokingham: Addison-Wesley.
Ramage, Magnus (1994). "Engineering a smooth flow? A study of workflow software and its connections with business process reengineering". Unpublished MSc dissertation, University of Sussex, UK.
Randall, David (1995). A Comment on Lucy Suchman's "do Categories Have Politics". CSCW: An International Journal, 3(1):47-50.
Randall, David, Michael Twidale and Richard Bentley (1995). "Dealing with Uncertainty: Perspectives on the Evaluation Process". In ???.
Resnick, Paul (1992). "HyperVoice: A Phone-based CSCW Platform". In Proceedings of CSCW '92, pp.218-225.
Rogers, Yvonne and Judi Ellis (1994). "Distributed Cognition: an alternative framework for analysing and explaining collaborative working". Journal of Information Technology 9(2).
Rogers, Y. (1994). "Integrating CSCW in evolving organisations" in Proceedings of CSCW '94, pp. 67-78.
Ross, Susi, Magnus Ramage and Yvonne Rogers (in press). "PETRA: Participatory Evaluation Through Redesign and Analysis". To appear in Interacting with Computers.
Rowlands, D.E. and Rhodes, D.G. (1992). "The cognitive jog-through: a fast-paces user interface evaluation procedure". In Proceedings of CHI 92, pp.389-396.
Sassone, Peter (1987). "Cost-Benefit Methodology for Office Systems". ACM Transactions on Office Information Systems, 5(3): 273-289.
Scriven, Michael (1981). Evaluation Thesaurus (3rd edition). Inverness, California: Edgepress.
Serafeimidis, Vasilis and Steve Smithson (1994). "Evaluation of IS/IT Investments: Understanding and Support". In A. Brown and D. Remenyi (eds), Proceedings of the 1st European Conference on IT Investment (Henley on Thames, Sept. 1994). Birmingham: Operational Research Society.
Sommerlad, Elizabeth and members of the Evaluation Development Research Unit, Tavistock Institute of Human Relations (1992). A Guide to Local Evaluation. London: Employment Department.
Sommerville, Ian (1992). Software Engineering (4th edition). Wokingham: Addison-Wesley.
Star, Susan Leigh and Karen Ruhleder (1994). "Steps towards an ecology of infrastructure: Complex problems in design and access for large-scale collaborative systems". Proceedings of CSCW 94 (Chapel Hill, North Carolina, USA), pp.253-264.
Stern, Eliot (1991). "The Evaluation of Policy and the Politics of Evaluation". In Tavistock Institute Annual Review 1990, pp.28-30.
Stern, Eliot (1993). "The challenge of 'real-time' evaluation". In Tavistock Institute Annual Review 1992/3, pp.38-41.
Suchman, Lucy (1987). Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, Cambridge.
Suchman, Lucy and Randall Trigg (1991). "Understanding Practice: Video as a medium for reflection and design". In Joan Greenbaum and Morten Kyng (eds) (1991), Design at Work. Hillsdale, New Jersey: Lawrence Erlbaum.
Symons, Veronica and Geoff Walsham (1988). "The Evaluation of Information Systems: A Critique". Journal of Applied Systems Analysis 15: 119-132.
Tang, John, Ellen Isaacs and Monica Rua (1994). "Supporting Distributed Groups with a Montage of Lightweight Interactions". Proceedings of CSCW 94 (Chapel Hill, North Carolina, USA), pp.23-34.
Targett, David (1995). "IS evaluation: the hard centre and soft shell". In Barbara Farbey, David Targett and Frank Land (eds), Hard Money - Soft Outcomes: Evaluating and Managing the IT Investment. Henley on Thames: Alfred Waller.
Tognazzini, Bruce (1992). Tog on Interface. Reading, MA: Addison-Wesley.
Trist, Eric (1992). "Introduction to Volume II". In Eric Trist, Hugh Murray and Beulah Trist (eds) "The Social Engagement of Social Science: A Tavistock Anthology - Volume II: The Socio-Technical Perspective". Philadelphia: University of Pennsylvania Press, pp.36.60.
Twidale, Michael, David Randall and Richard Bentley (1994). "Situated evaluation for cooperative systems". Proceedings of CSCW 94 (Chapel Hill, North Carolina, USA), pp.441-452.
Urquijo, Silvia Ponguta, Stephen Scrivener and Hilary Palmen (1993). "The Use of Breakdown Analysis in Sychronous CSCW System Design". In Proceedings of ECSCW '93, pp.281-294.
Vainio-Larsson, Arja and Rebecca Orring (1990). "Evaluating the usability of user interfaces: research in practice". In Proceedings of INTERACT 90. Elsevier.
Wadsworth, Yoland (1991). Everyday Evaluation on the Run. Melbourne: Action Research Issues Association.
Walsham, Geoff (1993). Interpreting Information Systems in Organisations. Chichester: John Wiley.
Wan, Dadong and Philip Johnson (1994). "Computer Supported Collaborative Learning Using CLARE: The Approach and Experimental Findings". In Proceedings of CSCW '94, pp.187-198.
Webster, Juliet (1990). Office automation : the labour process and women's work in Britain. Hemel Hempstead : Harvester Wheatsheaf.
Winograd, Terry and Fernando Flores (1986). Understanding Computers and Cognition. Reading, MA: Addison-Wesley.
Woofitt, Robin (1991). "On the Analysis of Interaction: an Introduction to Conversational Analysis". In Paul Luff, Nigel Gilbert and Dave Frohlich (eds), Computers and Conversation. Academic Press: London.
Go to the Evaluation of Cooperative Systems home page