3.3. Stakeholders
Relevant to the question of criteria is that of the stakeholders in the evaluation: to whom does the evaluation and the system matter? Who has the power to decide what happens to the system? Relevant stakeholders might include:
- Systems developers, whose concern will be with functionality, efficacy and usability
- Individual users, whose concern will be with efficacy, usability, and effects on individuals
- Middle management (the ones with the chequebooks), concerned with efficacy, individual effects and organisational effects
- Top management (the strategists), concerned with organisational effects, standards and effects on society (maybe!)
- Employee representatives (such as trade unions), concerned with individual effects, group effects and usability
- Outside parties (governments, the public, standards bodies), concerned with standards, individual effects and the effects on society
Which stakeholders' points of view are held to be most relevant will greatly affect an evaluation. Multiple points of view may require multiple methods, as we explored above in PETRA. It must again be stressed that this list is not thought to be authoritative or complete.
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Magnus Ramage 10 October 1995